When you renew the software license maintenance, it is important to update the license at the machine so updates can be performed. Here is a guide on how to make this a seamless process.

Changing out Raptor license at the machine

Step 1: Generate license request file (.licrequest)

• To generate a license request file you must do this within Raptor. Depending on the version will determine where you will go.
  • If it is pre 2025, you will go to Help > Request License.
  • If it is 2025 or after, you will go to Help >Manage License. In this window you will be able to then click Create License Request. 
• You will want to generate this file in a spot where you can either access it in the office such as a network drive or on a USB drive. The name does not matter but some customers will label it with their machine name for organizational purposes. 

Step 2: Email over the file (.licrequest)

• Once the file has been generated it will need to be emailed over. The best place to email the file to will be raptorlicense@peddinghaus.com

Step 3: Recieve new license file

• Within 24 hours you should recieve your new file. Our office hours are M-F 8AM-5PM CST. 

Once you've recieved your license you will want to follow the License Removal Procedure